FAQ's

Are your products made of genuine 925 sterling silver?

Yes. All products offered by Veera Aabhas are crafted from genuine 925 sterling silver. Sterling silver consists of 92.5% pure silver combined with other metals to enhance durability and strength while maintaining its beauty and value.

Will sterling silver jewelry tarnish over time?

Sterling silver may naturally oxidize or tarnish when exposed to air, moisture, perfumes, cosmetics, or chemicals. This is a natural characteristic of silver and does not indicate a defect. Regular cleaning and proper storage can help maintain its shine.

How should I care for my sterling silver jewelry?

To preserve the beauty of your jewelry, we recommend storing it in a dry place, avoiding contact with water, perfumes, lotions, and harsh chemicals, and cleaning it periodically with a soft polishing cloth designed for silver jewelry.

Do you offer shipping across India?

Yes. Veera Aabhas ships products across India through trusted logistics partners. Delivery timelines may vary depending on the destination and courier service availability.

How long does delivery take?

Orders are typically processed within 1–3 business days. Once dispatched, deliveries generally arrive within 3–7 business days, depending on the shipping location.

How can I track my order?

Once your order has been shipped, tracking details will be shared via email, SMS, or WhatsApp. Customers can use the provided tracking information to monitor the status of their shipment.

Can I cancel my order?

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation requests may not be accepted. Please contact us as soon as possible if you wish to cancel an order.

Do you accept returns or exchanges?

Returns and exchanges are accepted only in cases where the product received is damaged, defective, or incorrect. Requests must be made within the timeframe specified in our Return, Refund & Cancellation Policy.

How are refunds processed?

Approved refunds are processed to the original payment method used during purchase. The time required for the refund to reflect may vary depending on the payment provider or banking institution.

Are product photographs exactly the same as the actual product?

We make every effort to display products as accurately as possible. However, slight differences in color, size, texture, or appearance may occur due to photography, lighting conditions, screen settings, and handcrafted manufacturing processes.

Is my payment information secure?

Yes. Payments are processed through secure and trusted payment gateway partners. Veera Aabhas does not store sensitive payment information such as debit card, credit card, or banking credentials on its servers.

Do you offer gift packaging?

Selected products may be delivered in premium packaging suitable for gifting. For specific gift packaging requests, customers may contact our support team before placing an order.

Can I purchase jewelry as a gift and send it directly to someone?

Yes. Customers may provide the recipient's delivery address during checkout. We recommend ensuring that all shipping information is entered accurately to avoid delays.

How can I contact Veera Aabhas?

For any questions, assistance, or order-related concerns, customers may contact us through email, WhatsApp, or the contact information provided on our website. Our team will be happy to assist you.

Do you offer wholesale or bulk orders?

For wholesale enquiries, bulk purchases, corporate gifting, or partnership opportunities, please contact us directly through our official communication channels.